Healthcare informatics has become a mature business, which no longer implements information systems from the beginning, but is replacing, upgrading them and especially linking them together. In recent years, we can see a rapid development of telecommunication technologies and services, the impacts of which are also evident in healthcare, as well as in all other areas. Their use allows more efficient and secure electronic connections and removes restrictions that, until recently, conditioned the way healthcare information systems operate. The information collected in them, is becoming accessible anywhere and to anyone with the appropriate rights. The patient (citizen) as a new massive user that until now has not been actively involved in healthcare information systems is gaining an increasingly important role.

SRC Infonet's response to these developments is a web solution ePacient that provides citizens a quick and easy way to get information on healthcare services and providers. Through the web portal www.epacient.si patients can communicate directly and effectively with healthcare providers using an electronic channel of communication, get information on working hours of clinics and ordered appointments, tests, x-rays, etc. The design of the solution enables informing patients about news, changes and confirmed referrals using email or text messaging.

A web application ePacient also enables a controlled, safe, reliable and legally adequate delivery of documents related to treatment to a general practitioner, specialist or a hospital, and back to the patient. Thus, a patient is relieved of responsibility for storage and transportation of documentation in paper form - it is safely stored on a server of a competent institution, but is also available online 24 hours a day to a patient as his general practitioner.

The solution also represents a platform which in future will serve as a base for many additional services (providing information to patients about entire test results, referral, result or disharge letters exchange between a specialist and general practitioner, intelligent waiting lists, etc.). As such it is actually designed for all potential users of healthcare services - that is, all citizens who have or will need adequate treatment in case of health problems.